We require a minimum of 24 hours notice for any appointment cancellation to allow time to reallocate your appointment to another client. If you cancel within 24 hours of your appointment, or fail to attend a booked appointment, we reserve the right to charge the following:
Complimentary Consultations: $49 cancellation fee
Pre-paid package: the treatment will be forfeited
Treatment: 50% of the appointment value
Please note that deposits paid for Elaine Brennan Skin Renewal Peel treatments are non-refundable.
We do try to keep to time. Please aim to arrive at the clinic five to ten minutes prior to your appointment to allow time for parking and checking in. If you are late, we may not be able to provide the full treatment that you are booked for because our treatments cannot be rushed, but you will still be charged for the full appointment.
If treatment is refused, we reserve the right to charge a cancellation fee of 50% of the treatment cost. Or in the case of prepaid treatments, the treatment will be forfeited. We do require a small deposit for all treatments and, once the appointment has been attended, this amount will be deducted from your total treatment cost.
We are not required to provide a refund if you change your mind about the products or services you asked for. You may ask us for a refund of a product or service if it:
Has a problem that would have stopped someone from purchasing the service if they had known about it
Is substantially unfit for its common purpose, and can’t easily be fixed within a reasonable time
Does not meet the specific purpose you asked for and cannot be easily rectified within a reasonable time
Creates an unsafe situation
Treatments/services and service packages are not transferable to other individuals or clinics.
Proof of purchase must be provided. Please choose carefully as we do not refund for change of mind or circumstance.